Separation Anxiety

What if my collage arrives and I don’t like it?

I want you to be fully happy with your new artwork so I offer a Buy-Back agreement.

If an artwork is not as you expect, you have 14 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days.

 

What if my collage arrives damaged?

All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.

 

What about Overseas Returns?

At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.

I have placed my order, how soon will I receive my artwork?

Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight.  Most UK deliveries arrive within 2 days from time of shipping. Please allow 7 working days in total. If you need delivery by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries according to your requirements.

 

Can I collect my artwork from your studio?

Yes, if you live in London this is possible. Select the COLLECT code at the checkout. My studio is in East London, E5. 

 

Is Shipping included? 

Yes, most artwork has an estimated shipping cost included at checkout based on the size of the work and your location.

Note: At the current time shipping costs are varying significantly due to Covid-19 restrictions, especially on air freight. If the actual cost of shipping is significantly more than quoted I reserve the right to discuss this with you and to refuse the sale.

 

What about large or high value artworks? 

I appreciate this is a high value purchase – and a